Privacy Policy

Last Updated: [Date]

1. Introduction Welcome to Seth Helps ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when you use our website and services.

2. Information We Collect We collect personal information that you voluntarily provide to us when you book a session, sign up for our newsletter, or contact us for support. This includes:

Personal Details: Name, email address, phone number, and home address (for in-home visits).
Payment Information: We do not store credit card details. All payments are processed securely through our third-party payment providers (Wix Payments/Stripe).
Device Information: During support sessions, we may ask for details about your device (e.g., "iPhone 13," "HP Laptop") to assist with troubleshooting.

3. How We Use Your Information We use your information for legitimate business purposes only:

To facilitate remote or in-home tech support sessions.
To process payments and send receipts.
To communicate with you (e.g., appointment reminders, answering your questions).
To send occasional updates or tips (only if you have opted in).

4. Remote Access & AI Tools

Remote Access: If you grant us remote access to your device (using tools like Zoom or Splashtop), we only access your device with your explicit permission and only for the duration of the support session. We do not access files unrelated to the technical issue.
AI Tools: If we assist you in setting up AI tools (like Voice Assistants or Chatbots), we will explain how those specific tools collect data so you can make an informed decision.

5. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers necessary to run our business, such as:

Wix.com: Our website hosting platform.
Payment Processors: To securely handle transactions.
Zoom: For video conferencing sessions.

6. Data Security We implement reasonable security measures to maintain the safety of your personal information. However, please remember that no transmission of data over the internet is guaranteed to be 100% secure.

7. Your California Privacy Rights If you are a resident of California, you have specific rights regarding access to your personal information. You may request to review, correct, or delete your personal data at any time by contacting us.

8. Contact Us if you have questions or comments about this policy.